Privacy Policy

Last updated: 18/12/2025

At Akora (“we”, “our”, “us”), we take the protection of personal data very seriously. This Privacy Policy explains in a clear and transparent manner how we collect, use, store, and protect your personal data when you access or use www.akora.com (the “Website”) and when you make a reservation or contact us.

This Privacy Policy is drafted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and all applicable European and national data protection laws.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

 

1. Data Controller

The data controller responsible for the processing of your personal data is:

Akora Spaces SL
Registered address: C/Piamonte 23 Madrid 28004
Email: contact@akora.com
Website: www.akora.com

 

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to the Website

• Users who submit inquiries or contact forms

• Guests who make or request reservations

• Individuals who communicate with Akora by email or other means

It does not apply to third-party websites or platforms that may be linked from our Website.

 

3. Personal Data We Collect

 

3.1 Data provided directly by you

When you interact with our Website or make a reservation, we may collect:

• Full name

• Email address

• Phone number

• Billing and payment-related information (processed securely via third-party providers)

• Reservation details (dates, apartment selected, number of guests, special requests)

• Identification details where legally required (e.g. for guest registration)

• Messages or communications sent through forms or email

Providing this data is necessary to process reservations and provide our services.

 

3.2 Data collected automatically

When you visit our Website, we automatically collect certain technical data, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and interaction data

• Date and time of access

• Referring URLs

This data is collected through cookies and similar technologies and is used primarily for security, analytics, and website optimization.

 

4. Purpose of Processing

Your personal data is processed for the following purposes:

• To manage apartment reservations and availability

• To communicate with you regarding your booking or inquiries

• To provide customer support before, during, and after your stay

• To comply with legal obligations related to accommodation services

• To process payments securely

• To improve the functionality, usability, and performance of the Website

• To ensure the security and integrity of our systems

• To prevent fraud or misuse of our services

 

5. Legal Basis for Processing

We process personal data only when there is a valid legal basis under GDPR, including:

• Performance of a contract (Article 6(1)(b) GDPR):
  Processing necessary to manage reservations and provide accommodation services.

• Consent (Article 6(1)(a) GDPR):
  For contact forms, optional communications, and non-essential cookies.

• Legal obligation (Article 6(1)(c) GDPR):
  Compliance with tax, accounting, and guest registration laws.

• Legitimate interest (Article 6(1)(f) GDPR):
  Website security, service improvement, fraud prevention, and analytics.

 

6. Mandatory vs Optional Data

Some personal data is mandatory to complete a reservation or comply with legal requirements.
Failure to provide such data may result in the inability to process your booking.

Other data is optional and provided voluntarily.

 

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Reservation and contractual data: retained according to legal and tax obligations

• Communication data: retained for customer service follow-up

• Analytics data: retained in anonymized or aggregated form where possible

Once retention periods expire, data is securely deleted or anonymized.

 

8. Data Sharing and Recipients

Your personal data may be shared only with trusted third parties when strictly necessary, including:

• Property management and booking systems

• Payment service providers

• IT, hosting, and cloud service providers

• Legal, tax, or regulatory authorities when required by law

All third parties are bound by data processing agreements and comply with GDPR requirements.

Akora does not sell, rent, or trade personal data.

 

9. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), Akora ensures that appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission, or

• Standard Contractual Clauses (SCCs)

 

10. Cookies and Tracking Technologies

Akora uses cookies and similar technologies to:

• Ensure the proper functioning of the Website

• Improve user experience

• Analyze website traffic and performance

You can manage your cookie preferences at any time via your browser settings or through our Cookie Policy.

Non-essential cookies are used only with your explicit consent.

 

11. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure servers and encrypted connections (SSL/TLS)

• Restricted access to personal data

• Regular security updates and monitoring

Despite these measures, no system can guarantee absolute security.

 

12. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

To exercise your rights, contact us at inigo.garita@akora.com.

 

13. Complaints to Supervisory Authorities

If you believe your rights have been infringed, you have the right to lodge a complaint with the competent data protection authority in your country of residence.

 

14. Changes to This Privacy Policy

Akora may update this Privacy Policy from time to time to reflect legal or operational changes.

Any updates will be published on this page with a revised “Last updated” date.

 

15. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Akora Spaces SL
Email: contact@akora.com
Website: www.akora.com